Shipping & returns
We ship our packages with PostNL, DHL and DPD, depending on the country of order. With your order you will receive a tracking code that you can use to track your package.
We ship orders over €50 free of charge in the Netherlands, Belgium and Germany. Below you will find an overview of the different shipping methods per country.
Netherlands: PostNL. Parcel post, letterbox post or pick up at PostNL point.
Belgium: DPD. Parcel post or pick up at a DPD parcel point.
Germany: DHL. Parcel post or pick up at a DHL parcel point.
France: DPD. Parcel post or pick up at a DPD parcel point.
Spain: PostNL. Parcel post.
Denmark: DPD. Parcel post or DPD parcel point.
Finland: DPD. Parcel post or DPD parcel point.
Greece: PostNL. Parcel post.
Ireland: DPD. Parcel post or DPD parcel point.
Italy: PostNL. Parcel post.
Poland: DPD. Parcel post or DPD parcel point.
Portugal: PostNL. Parcel post.
United Kingdom: PostNL. Parcel post.
Sweden: DPD. Parcel post or DPD parcel point.
Outside of Europe:
United States: PostNL. Parcel post.
Canada: PostNL. Parcel post.
Australia: PostNL. Parcel post.
If your country of destination is not listed, this means that we will send the package with PostNL, after which it will be handed over to the local postal company abroad. You will then access the tracking page of your local postal company via your PostNL tracking code.
If you choose to have a product delivered by registered mail or to another address, additional costs will be charged. Please make sure that your name and address are filled in completely and correctly so that the postal company can deliver your package without any problems.
We ship all orders discreetly. The shipping material has no logo and we only use the required postal code, house number and city as the sender.
Expected time of delivery:
We aim to dispatch all orders within 2-3 business days after payment has been received by us. Depending on the country where you live, you can count on the following delivery times:
In the Netherlands:
Parcels and letterbox parcels are delivered within 2 days.
On average, the delivery of a package to Belgium or Germany takes 2 to 5 working days from the moment of shipment. You can count on delivery to all other countries within Europe within 5 to 8 working days.
Outside of Europe:
Outside Europe, a delivery time of 8 to 16 working days is used. Please note that a shipment may experience some delay at customs.
Complaints and returns
You have 14 days to decide whether you are satisfied with the item. TRANS-MISSION guarantees that you will receive a refund for all returned items, provided the items are returned in good condition. This means that the items have not been damaged, soiled, washed, altered or worn and that all labels or labels are still attached to the item. Dentures must be returned in the original packaging for hygiene reasons.
When returning, always include the return form sent by us. Then we know exactly what you want and we will be able to process your return faster and better.
Complaints or comments:
You can report your complaints or comments to us via the contact form on the website, by email to [email protected] or by telephone on 0031-7798806. You can expect a response within 3 working days.
How to return an item:
You can return the ordered item to or bring it to our workshop:
If you return the item, the postage costs for returning are for your account. Fill in the return form so that we can process your return faster and better. Always email or call in advance when you want to come by.
If you have returned your items by post and they are in good condition, we will refund the amount paid, or settle the amount paid within 30 days. We will settle your money using the same payment option as you used to pay for your purchase. If you paid with a credit card, we will refund the amount to the credit card you used to pay.