Frequently asked questions
It is possible to make an appointment with us, click here to view our calendar. When making your appointment, please state which product you're coming for so that we can prepare.
If you do not see any available time slots, this means that we are unfortunately fully booked for the coming period. We publish new timeslots every few weeks, so we encourage you to keep an eye on our calendar.
Bringing one extra person to your appointment is not a problem.
When we are fully booked you can of course always contact us. It is often sufficient if you send us your measurements by e-mail, on the basis of which we can give you advice. Feel free to send us an email if you need sizing advice!
Making an appointment is without obligation. You do not have to make a purchase when visiting us!
This depends on the product you purchase and whether your desired product is in stock. If your product is not in stock, we will try to ship your product within 3 - 5 working days. When your product needs to be tailor made, we use a period of 6 - 10 working days.
When you make a purchase during your appointment, you can pay with pin or cash. It is also possible to pay afterwards, then we will prepare an invoice for you.
It is possible that the product you want to order is sold out. Often it will be back in stock within a few days, and you can still order it. If this is not the case, please contact us!
Take your measurements as described on the size chart pages; He/They>size chart, She/They>size chart, Kids He/They>size chart, Kids She/They>size chart or Gynecomastia>size chart. Look at the diagram for the size that corresponds to your own measurements. If your measurements differ from the scheme and you would like personal advice, please contact us via the contact form.
If your measurements differ from the size chart, please contact us by telephone or via the contact form. We also offer the possibility of having an item tailor made. You can indicate this when ordering the desired product, after which you can enter your measurements. It takes approximately 5 working days before we have a "tailor-made" product ready for shipping.
You are always welcome to visit us in our studio in Amsterdam. However, it is not possible to visit without an appointment, because we like to take the time and help each client personally. You can schedule a visit in our agenda, click here for the link.
We are constantly working on updating our products and creating the best possible fit. This means the fit or the fabric can differ from the same product ordered previously.
First it is important to determine whether you have ordered the right size. You will find a description of how to take your measurements and the size charts under the following pages: He/They>size chart, She/They>size chart, Kids He/They>size chart, Kids She/They>size chart or Gynecomastia>size chart. If you have chosen the right size, please refer to "User manual products" for a detailed explanation of how best to put a product on.
We recommend that you never wear a binder for more than 8 hours. More information about wearing a binder can be found under: He/They>binders. At the bottom of this page you will find more information about binders.
Choosing a binder is very personal. Some people like to wear a shorter binder, such as the Short Binder, others like to flatten their hips with the Shirt Binder. If you have wider hips, we recommend opting for a short binder, because a longer model can roll up. If you have a slightly larger size, we do not recommend purchasing a Band model binder, because there is a possibility of it sagging. For sports we recommend our Gym Binder. If you are still in doubt, you can always contact us.
Choosing the right breast prostheses is very personal. Some people like to have a slightly fuller bust, others want a more medium size. If you have a broad chest we recommend purchasing the triangle prostheses, if you have a narrower chest we recommend purchasing the oval prostheses. If you are still in doubt, you can always contact us!
Choosing a penile prosthesis is very personal and depends on your own wishes, the purpose for which you want to use the prosthesis and your build. For personal advice, we recommend that you contact us!
It can be a little difficult to tell the front and back of our binders. If the tag is still attached, you can easily see it: the tag is always attached to the front. Another tip is to see which side has deeper armholes: the back has deeper cut armholes to give the shoulder blades room to move.
Officially, our binders are not made for swimming. Prolonged contact with chlorine-, sea- or other bathing water can affect the fabric and damage the product in the long run. Our swimming products are more resistant to water, you can find these under: He/They>swimwear.
The material of the silicone breast prosthetics is perfectly suitable for swimming.
The foam pads, such as the foam penis padding and the foam penis padding with shape, are slightly water-repellent and could therefore be used in water. However, we do not guarantee the durability of the product with prolonged use in water.
You can swim with the Mr. Limpy, but keep in mind that the material will deteriorate quicker due to chlorine or seawater. Customer experiences also show that the mr. Limpy can become more compact over time, with intensive use. The product retains its shape and structure but becomes slightly smaller. The material "shrinks" as it were. We recommend that after swimming the Mr. Always limpy to roll in cornstarch to prevent it from sticking or getting dirty.
First, turn the silicone torso inside out. Use talcum powder on the skin and on the inside of the torso to facilitate donning. The edges are very thin and therefore fragile. Handle with care to avoid cracking.
See below in which order you can best put the product on:
It is best to wash your products at 30 degrees. We often use elastic fabrics with a blend of elastane and polyamide. These fabrics are not suitable for washing or drying at very high temperatures, so we recommend that you do not put the products in the dryer. Do not use too much detergent during washing. To keep your white underwear nice and white, we recommend washing it with your other white laundry.
Silicone penile prosthetics are easy to wash with lukewarm water and mild soap. Dry the prosthetic with a towel or let it air dry on a towel.
To keep your Mr. Limpy beautifully soft and smooth, we recommend washing it with lukewarm water and mild soap. Shake off the drops, roll the Mr. Limpy in a cup of cornstarch and lay the prosthesis on a towel to dry. As soon as the Mr. Limpy is dry, the excess powder can be shaken off and it's ready for use! Never use talcum powder or an aggressive soap. This will cause the material to crack.
For a detailed description of the care of StP products, you can look at the description of the desired product. An StP is easy to rinse with lukewarm water and a mild soap. Let the StP air dry, or dry it thoroughly with a towel.
The silicone prostheses are easy to keep clean. Wash them with lukewarm water and a mild soap. In order to keep the prosthetics looking good for longer, we recommend wearing them in a pouch, such as our "prosthetic pocket". Watch out with long nails and rings with sharp edges when handling the prosthetics. The material is sensitive and can tear.
Products such as the foam penis padding or the foam penis padding with shape are easy to keep clean by washing them by hand in lukewarm water and mild soap.
The silicone torso is easy to keep clean. You do this with water and, if necessary, a neutral soap. When you have rinsed the torso well and made it soap-free, shake off as much water as possible from the torso. Finally, pat it dry with talcum powder.
The foam breast prosthetics can be washed with lukewarm water and a drop of mild soap. Do not use too much soap, this is not good for the material. Lay the prostheses on a towel to dry. Be careful when handling a prosthetic, the material can tear.
You can pay via our secure payment system Mollie, Klarna or Paypal. Under "Payment methods" you will find a detailed explanation of the different payment methods. Keep in mind that some payment methods may include additional costs.
You can pay an order later when you choose the payment method Klarna. You will then have the opportunity to pay the product within 14 days of receipt. For the payment method Klarna we charge € 4.95 administration costs. Please note that you will not receive these costs when you return a product and forego the purchase. You then remain obliged to pay the € 4.95 administration fee.
Contact us so that we can see if and how we can solve the problem.
It is not possible to pay in installments.
We always send a confirmation email to the email address you provided. This email may also end up in your spam box! If you cannot find this email and are unsure whether your order has arrived correctly, please contact us.
If you want to cancel or change your order, please contact us. When your order has already been shipped, it is no longer possible to cancel or change your order.
If an item is missing from your order, please contact us so we can resolve it for you.
It's not possible to place your order via e-mail. All orders must be place via the website.
Once we have received your payment, it takes 6-10 business days for us to process and ship your order. If you order a "tailor-made" product, you have to take into account that it takes about 14 working days to manufacture your product. This extended production time is a result of COVID-19. Trans-Missie does everything in its power to limit this as much as possible.
From the moment of shipment, it takes on average 2 working days in the Netherlands before you receive your order at home. You can count on an average of 5 to 8 working days to countries within the EU. Shipping to countries outside the EU takes an average of 8 to 16 business days. For more information, please see "Shipping & Returns".
We work with PostNL to deliver all our packages. We have no influence over the partners that PostNL works with outside of the Netherlands.
When we ship your order, we send an automatic email with the PostNL Track and Trace code. This message may also end up in your spam box! This code can be used to track your parcel on the PostNL website.
We currently ship to almost all countries, with the exception of some countries. If you do not see shipping options, it is unfortunately not possible to order from us.
We ship all orders in a white or brown box without logos. On the outside of the package it is not visible where the package comes from. Your privacy is of the utmost importance to us. We are obliged to mention the required postcode, street and house number as the sender address so that a package, if undeliverable, can be returned by the postal company.
Please contact us as soon as possible. This can be by telephone, via the contact form or via "my account".
We ship worldwide. You can order products from (almost) anywhere in the world via our website. You should keep in mind that it can sometimes take a few weeks before you receive your order. Make sure that you provide us with your address as correct and complete as possible so that the postal company can find your address.
You can exchange a product if it meets our conditions. A product tried on to check the size, but not worn. For a detailed explanation see "Shipping and Returns". If you wish to return a product and receive another size instead, please indicate this on the return form that you received when you placed your order. If you're unsure which size is best for you, please contact our customer service. We are happy to help you choose the right size and the right model.
You can return your order within 2 weeks for a refund, provided it is unworn, unwashed and the tag is still attached. Full terms and conditions can be found under Shipping & Returns. Items that come in a sealed bag can only be returned if it hasn't been taken out of it's package, and if the seal is unbroken.
You can return an item as follows:
Register the product as a return in your account, select the return reason and indicate whether you want to receive a refund or whether you want an exchange.
Send the product to:
If you do not have an account, or can no longer log in, you can still return it by sending it to the above address.
Always enclose the old packing slip or invoice, so that we can find your order number and name in our system.
For a detailed explanation, see the Shipping & Returns page.
You will receive a message from us when we process your return. If the status remains unchanged, it's possible that we have not yet received your return, or that we have not yet processed your return.
Yes, the postage costs for a return shipment are at your own expense. If you want to exchange the product, we will take care of the postage costs for sending the new product. For a detailed explanation of our return policy please refer to "Shipping and Returns"
Technically, the rule applies that you have 14 days to exchange, as stated on the 'Shipping & Returns' page. If for any reason you are unable to exchange within this period, please contact us. In some cases we can make an exception!
If the status of your return is still 'new', this means that we have not yet received your return, or have not yet processed it. If you are not sure whether we have received the package, please contact us.
You can also return your order without an account. Send it to us and add a note or the old packing slip in the package with your name and order number, and your return wish.
When ordering a product you can indicate that you want your order to be sent as a gift. Choose the "Giftwrap" option in the Checkout. You can then choose which gift wrap you want your order to be packaged in and you can add a personal message to your gift. Of course it is possible to have the product sent to a different shipping address than the billing address.
Click here to purchase a gift card.
We manufacture our products for and deliver to retailers around the world. To do so you can visit our webshop: www.transmissieb2b.com. Do you need more information? Please send an email to [email protected]
To sell our products you must:
- have a shop or webshop in a adequate industry.
- be in possession of a valid Chamber of Commerce number.
- be in possession of a valid VAT number. (only applies to companies located within the EU)
We use a minimum amount of € 200 for B2B orders. This amount does not include shipping costs.